|Delivery Option||Price Per Address||Delivery Time After Dispatch|
|Royal Mail Signed For 2nd Class||£4.95||3-5 working days|
|Royal Mail Special Delivery 1pm||£12-£17.20||1 working day|
|Parcelforce Worldwide express48||£13.98-17.40||2 working days|
|BFPO Special Delivery||£13.98||MOD Dependant|
|Click & Collect||Sameday|
|International Tracked||£26.40-£67.60||5-7 working days|
Some custom orders, very large orders and large gift boxes may take longer especially during our busy period. In these cases it can take up to 3 working days to dispatch orders. Busy Periods are 4 weeks before Christmas Eve, New Years Eve and Easter and 2 weeks before Valentines day, Mother’s day, Father’s day, Eid and Diwali.
UK Free Delivery
We may at times offer FREE UK DELIVERY. Please note that orders being delivered to multiple addresses do not qualify. Delivery is made using our cheapest service. Please note you cannot collect and we cannot process orders outside our opening times.
Please use the following guide to address mail:
First Name – Service Number and Rank
Last Name – Name
Country – UK
Street Address – Unit Regiment
Town/City – Operation Name
Post Code – BFPO Number
Whilst most of our products can be sent overseas, occasionally there are a few exceptions whereby local customs restrictions are in place. Typically this will affect products containing alcohol or liquids. If appropriate, we will try to make you aware during checkout or otherwise after placing your order. However, it is completely your own responsibility to be aware of and to only order what is permitted with regards to your local laws and customs. The Chocolate Quarter is not responsible for any fees, fines, taxes, duties or additional charges incurred after postage such as by national customs or governments. Refunds are not possible on orders that have been refused by customs, damaged/destroyed by customs or a returned for any reason including incorrect postage details or because they remain unclaimed. If your item is returned to us you may contact us to arrange re-posting for a repeat delivery charge. These orders cannot be refunded due to the perishable nature of our product.
Any displayed delivery dates shown on the Order Confirmation are indicative only and will dependent on the courier services’s performance, when you actually placed and paid for your order. We cannot 100% guarantee to deliver your goods on the dates requested as adverse weather conditions or problems with goods carriers or internet services may affect delivery dates. However, we will do our best and will try to contact you if we are aware of any issues which may affect your delivery. We cannot accept responsibility for delayed or unfulfilled deliveries as a result of incorrect delivery address or incorrect contact details being entered when you place your order. Deliveries to offices, businesses and hospitals may take longer to reach recipients. This may be due to signed for packages being distributed via a mail room.
In the event that your order is returned to us for any reason such as being undeliverable or being unclaimed you may contact us to arrange re-delivery, for a repeat delivery charge. We will not be able to contact you to inform you or to arrange re-delivery if this is the case. These orders cannot be refunded due to the perishable nature of our product and will be destroyed 2 weeks after arriving with us or if they become unsafe for consumption. In such cases we cannot offer a refund or re-delivery, unless due to our own labelling error.
In certain circumstances an order consisting of many multiple items, with a very high total weight or volume (i.e. >10kg) and orders incuring delivery surcharges may incur additional courier charges. Where such charges apply, we may contact you with a revised delivery price and you will have the option to cancel your order if you wish.
Our actual Terms and Conditions take precedence over any other conflicting or differing statments made by us or on our publications, social media and website