Returns Refunds and Cancellations

We are dedicated to offering the best service. If you are not 100% happy please contact us and we will get back to you.

Online or Instore Orders

If your order has not been dispatched you can cancel it at anytime for a full refund. No Administration fees!

If your order has been dispatched we cannot offer a return or refund due to the perishable nature of our products.

Bespoke, corporate, wholesale, wedding or very large orders cannot be cancelled or returned

Subscriptions and Clubs

If your subscription has not been dispatched you can cancel it at anytime for a full refund. No Administration fees!

If your subscription has be dispatched we cannot offer a return or refund due to the perishable nature of our products.

If you have paid upfront for your subscription and we have not dispatched your first box you can cancel it at anytime for a full refund. No Administration fees!

If you have paid upfront for your subscription and we have dispatched your first box we cannot offer a refund

We cannot accept returns for eGift Certificate Codes or PDF gift certificates used for gifted subscriptions such as our club or gift certificates.

Gift Certificates

We cannot accept returns for eGift Certificate Codes or PDF gift certificates used for gifted subscriptions such as our club or gift certificates.

Damaged or Substandard

If we made a mistake you can contact us and we will try to make it right. If we cannot do so, we will make a refund with store credit/gift certificate. If we cannot fulfil your order we will offer you a replacement or refund.

If orders are returned by the courier you must contact us to pay a repeat delivery charge. If you do not do so within 2 weeks or if your goods are unsafe for consumption we canot repose your order. We cannot offer refund in these circumstances due to the perishable nature of our products. Unless the order was returned due to our own address labelling error.

All delivery items leave our chocolaterie in perfect condition. The Chocolate Quarter cannot be held responsible for damage sustained in transit or for failed or late deliveries. You must check deliveries for damage and completeness and indicate such when signing. You must take images of the outside of the box and of any damage. If there was a problem with your delivery or order you must contact us within 2 working days of delivery detailing your order, what went wrong and attach images. We will try to fix the problem if we cannot do so, we will make a refund with store credit/gift certificate.

Return Delivery Costs

Returning products under our Refund Policy is the responsibility of the purchaser. We recommend you use a recorded delivery service as we cannot accept responsibility for return postage costs or items lost or damaged in transit to us. We are unable to issue refunds until such products are received by us. We reserve the right to deduct payment for excessively used, handled, opened or unsalable items.

Our actual Terms and Conditions take precedence over any other conflicting or differing statments made by us or on our publications, social media and website